Our Address

Nairobi, Kenya

Call Us

+254 701 687 617

Email

contact@eneza-malipo.com

## Privacy Policy

#### Introduction

Welcome to Eneza Malipo. We are committed to protecting your personal information and maintaining the highest standards of data security and transparency.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our platform, use our financial services, or interact with us through our website or USSD system.

By using our services, you agree to the practices outlined in this policy.

#### Information We Collect

Personal Information
Name, phone number, identification details, employer details, and other information required for account registration and credit assessment.

Financial Information
Loan amounts, repayment history, transaction records, and related financial activity processed securely through authorized payment channels.

Communication Data
Messages, inquiries, or support requests submitted through our platform.

Usage Data
Non-identifiable information such as device type, access times, and interaction logs used to improve service performance.

#### How We Use Your Information

We use collected information to:

- Provide and manage financial services

- Assess credit eligibility

- Process transactions and repayments

- Improve platform performance

- Ensure compliance with applicable laws and regulation

#### Data Protection & Storage

We implement modern security protocols and encryption technologies to protect all personal and financial data. Access to sensitive information is restricted to authorized personnel only.

We retain information only as long as necessary for operational, legal, and regulatory purposes.

#### Cookies & Analytics

Our website may use cookies and basic analytics tools to improve user experience and measure performance. These tools collect non-personal browsing information.

#### Updates to This Policy

We may update this Privacy Policy periodically to reflect regulatory changes or service improvements. Updates will be published on this page with a revised date.

Last Updated: [02-16-2026]

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